{"id":3634,"date":"2026-07-29T11:38:48","date_gmt":"2026-07-29T04:38:48","guid":{"rendered":"https:\/\/ppid.pdk.jatengprov.go.id\/?page_id=3634"},"modified":"2026-09-10T08:24:41","modified_gmt":"2026-09-10T01:24:41","slug":"alur-penanganan-aduan","status":"publish","type":"page","link":"https:\/\/ppid.pdk.jatengprov.go.id\/index.php\/alur-penanganan-aduan\/","title":{"rendered":"Alur Penanganan Aduan"},"content":{"rendered":"<style>.elementor-3634 .elementor-element.elementor-element-7802d8c8 > .elementor-container{max-width:1170px;}.elementor-3634 .elementor-element.elementor-element-7802d8c8:not(.elementor-motion-effects-element-type-background), .elementor-3634 .elementor-element.elementor-element-7802d8c8 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/ppid.pdk.jatengprov.go.id\/wp-content\/uploads\/2026\/01\/gambar-gedung.png\");background-position:center 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elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7802d8c8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dc0bbdd elementor-invisible\" data-id=\"1dc0bbdd\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74c1cce7 elementor-widget elementor-widget-heading\" data-id=\"74c1cce7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Alur Penanganan Aduan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e18e68f animated-slow elementor-invisible elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"2e18e68f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Breadcrumb\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><\/span><a href=\"https:\/\/ppid.pdk.jatengprov.go.id\"><span class=\"hfe-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3498bd7b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3498bd7b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ce761b elementor-invisible\" data-id=\"7ce761b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2557766b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2557766b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ae9e9f1\" data-id=\"ae9e9f1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f7cd45c elementor-invisible elementor-widget elementor-widget-jkit_heading\" data-id=\"4f7cd45c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"jkit_heading.default\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-heading  align-center align-tablet- align-mobile- jeg_module___6aa95ef69c3b4\" ><h3 class=\"heading-section-subtitle  style-color\">Alur Penanganan Aduan<\/h3><div class=\"heading-section-title  display-inline-block\"><h2 class=\"heading-title\">Alur Penanganan Aduan Dinas Pendidikan Provinsi Jawa Tengah<\/h2><\/div><div class=\"heading-section-separator\"><div class=\"separator-wrapper style-dotted\"><\/div><\/div><div class=\"heading-section-description\"><p style=\"text-align: center\">Sebagai bentuk transparansi dan komitmen terhadap peningkatan standar pelayanan publik, Dinas Pendidikan Provinsi Jawa Tengah menyediakan alur penanganan aduan yang terstruktur. Informasi ini memuat mekanisme kerja petugas dalam menerima, menelaah, mendistribusikan kepada unit teknis terkait, hingga memberikan kepastian tanggapan\/solusi kepada pelapor sesuai dengan ketentuan yang berlaku.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-30e0bcb4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30e0bcb4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b600f38\" data-id=\"2b600f38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-529863b8 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"529863b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-80044c3 elementor-invisible\" data-id=\"80044c3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf7d2ae animated-slow elementor-invisible elementor-widget elementor-widget-n-accordion\" data-id=\"bf7d2ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2000\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2000\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Alur Pengananan Aduan <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2000\" class=\"elementor-element elementor-element-56937a29 e-con-full e-flex e-con e-child\" data-id=\"56937a29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a65b4e4 elementor-widget elementor-widget-html\" data-id=\"1a65b4e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<object data=\"https:\/\/ppid.pdk.jatengprov.go.id\/wp-content\/uploads\/2026\/05\/ALUR-PENANGANAN-PENGADUAN.pdf\" width=\"100%\" height=\"500px\">\r\n    <p>Browser Anda tidak mendukung preview PDF. <a href=\"https:\/\/ppid.pdk.jatengprov.go.id\/wp-content\/uploads\/2026\/05\/ALUR-PENANGANAN-PENGADUAN.pdf\">Klik di sini untuk mengunduh.<\/a><\/p>\r\n<\/object>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2001\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2001\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Form Penanganan Aduan Offline <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2001\" class=\"elementor-element elementor-element-274de88 e-flex e-con-boxed e-con e-child\" data-id=\"274de88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3781e7d elementor-widget elementor-widget-html\" data-id=\"3781e7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<object data=\"https:\/\/ppid.pdk.jatengprov.go.id\/wp-content\/uploads\/2026\/04\/FORMULIR-PENGADUAN-OFFLINE.pdf\" width=\"100%\" height=\"500px\">\r\n    <p>Browser Anda tidak mendukung preview PDF. <a href=\"https:\/\/ppid.pdk.jatengprov.go.id\/wp-content\/uploads\/2026\/04\/FORMULIR-PENGADUAN-OFFLINE.pdf\">Klik di sini untuk mengunduh.<\/a><\/p>\r\n<\/object>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-401c15cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"401c15cc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-47a1b3b1 elementor-invisible\" data-id=\"47a1b3b1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:&quot;100&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4caea9df elementor-widget elementor-widget-jkit_animated_text\" data-id=\"4caea9df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jkit_animated_text.default\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-animated-text jeg_module__1_6aa95ef6a0295\"  data-style=\"none\"><p class=\"animated-text\"><span class=\"normal-text style-color\">Tidak Perlu Ragu Untuk <\/span><span class=\"dynamic-wrapper style-color\"><span class=\"dynamic-text\">Menghubungi Kami,<\/span><\/span><span class=\"normal-text style-color\"> di sini<\/span><\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c90d2ac elementor-widget elementor-widget-jkit_button\" data-id=\"c90d2ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jkit_button.default\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-button  icon-position-before jeg_module__2_6aa95ef6a1520\" ><a href=\"https:\/\/wa.me\/628112663000\" class=\"jkit-button-wrapper\"><svg viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>Kontak Kami<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Alur Penanganan Aduan Home Alur Penanganan Aduan Alur Penanganan Aduan Dinas Pendidikan Provinsi Jawa Tengah Sebagai bentuk transparansi dan komitmen terhadap peningkatan standar pelayanan publik, Dinas Pendidikan Provinsi Jawa Tengah menyediakan alur penanganan aduan yang terstruktur. Informasi ini memuat mekanisme kerja petugas dalam menerima, menelaah, mendistribusikan kepada unit teknis terkait, hingga memberikan kepastian tanggapan\/solusi kepada [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3634","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ppid.pdk.jatengprov.go.id\/index.php\/wp-json\/wp\/v2\/pages\/3634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ppid.pdk.jatengprov.go.id\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ppid.pdk.jatengprov.go.id\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ppid.pdk.jatengprov.go.id\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ppid.pdk.jatengprov.go.id\/index.php\/wp-json\/wp\/v2\/comments?post=3634"}],"version-history":[{"count":19,"href":"https:\/\/ppid.pdk.jatengprov.go.id\/index.php\/wp-json\/wp\/v2\/pages\/3634\/revisions"}],"predecessor-version":[{"id":4050,"href":"https:\/\/ppid.pdk.jatengprov.go.id\/index.php\/wp-json\/wp\/v2\/pages\/3634\/revisions\/4050"}],"wp:attachment":[{"href":"https:\/\/ppid.pdk.jatengprov.go.id\/index.php\/wp-json\/wp\/v2\/media?parent=3634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}